物流政策

Thank you for shopping with ThinkFast. We are committed to processing and delivering your order as quickly and carefully as possible.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on the destination country or region.

Standard international shipping: 7-15 business days
Remote areas or special regions: 15-25 business days

Delivery times are estimates only and may be affected by customs clearance, local postal services, weather conditions, holidays or other factors beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

Standard shipping is free on US orders over $50. The discount is applied automatically at checkout once your order subtotal qualifies.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, where tracking is available.

Please allow 2-5 business days for tracking information to update after your order has been shipped.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT or other fees charged by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any customs duties, taxes or import fees required by their local authorities. We are not responsible for delays caused by customs clearance.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at ljie62048@gmail.com. We will do our best to update the address before the order ships. Once an order has shipped we may not be able to change the address, and we are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, contact us at ljie62048@gmail.com and we will check the shipping status with the carrier.

If a package is confirmed lost due to a shipping issue, we may offer a replacement or refund depending on the situation. We are not responsible for delays caused by customs, local delivery services, incorrect addresses or circumstances beyond our control.

Order Not Received

If tracking shows your order has been delivered but you have not received it, please first check with your local carrier, neighbours, family members or building reception.

If you still cannot locate the package, contact us at ljie62048@gmail.com and we will assist you further.